FAQ

Choosing which size you need can be tricky since we are all unique. 
We recommend taking our  CUP QUIZ  so we can help you.
Our Menstrual cups come in two sizes S is for women aged 25 and below and have not endured vaginal birth. Can hold up to 15 ml is for women aged 25 and above or for anyone who have given birth through the vagina. Can hold up to 20 ml  The difference between size S and L is very small (size S is 0.5 cm smaller than size L) but still it is very important to use the proper size to prevent leakage. 
The vagina is 100% unique to the individual and the cup will never be a one size fits all product, so although vaginal birth is most often the deciding factor, other factors like cervix height, menstrual flow and activity level can influence which size you will need. 

When you get your set of Comfort cup. There will be sterilizing cup included with it.
 During your period simply rinse your Comfort cup with clean water. 
 Wash with mild soap to clean your cup,  it’s important to use a perfume free and pH-balanced soap.
You don't need to sanitize your cup between uses while on your period. 
However, once your period has finished, you need to sanitize your Comfort cup: Using the our Comfort cup sterilizer put the cup inside and pour hot water on it and let it sterilize for 5-10 minutes. 
If you don't want to wait that much and you want convenient way, Purchase our Comfort Cup steamer. Its like giving your cup a spa. In just 3 minutes it will be clean and sanitize. Jut put 5ml water inside and wait until the light turn off and Voila! your cup is now clean. 
or 
do the traditional way In a pot, boil the Comfort cup in water for 3-5 minutes. Make sure to keep an eye on the pot so the water doesn’t vaporize, or the cup falls to the bottom and burns.

Absolutely fine to wear Comfort cup while peeing or pooping.

If you are worried about peeing might full your cup that is impossible. The cup sits in vaginal wall and the pee comes out in the urethra closed to your clitoris.


Comfort cup can be worn up to 12 hours but it also depend on your menstrual flow. If you have heavy flow we recommend to remove it every 4-6 hours on your first few cycles so you will be aware about how much you bleed and also to familiarize when its time for you to removed your cup to avoid overflowing and leaking.

                          
                                 Illustration credit by @DUVETDAYS
⠀⠀⠀⠀
We have an easy test to figure out your cervix height.⠀⠀⠀
⠀⠀⠀All you have to do is insert your finger into the vaginal opening and feel for the cervix. Your cervix, which is the lowest part of the uterus, may feel like the tip of your nose: firm but a little soft. You may also feel a small dip in the middle, which is the cervical opening.⠀⠀⠀⠀⠀⠀⠀⠀
⠀One important thing to remember is that your cervix changes position and texture throughout your cycle. Around ovulation or the middle of your cycle, the cervix becomes higher, softer, and harder to reach. During menstruation, the cervix is lower and firmer. Because this is when you’ll be wearing your menstrual cup, it’s best to check your cervix on or right before the first day of your period. (Pro tip - measure your cervix in the shower to avoid any mess!)⠀⠀⠀⠀⠀⠀⠀
⠀⠀Start with clean hands and trim nails and get into position. You may find it best to squat, or stand with one foot on the edge of the bathtub. Insert one or two fingers into the vagina and feel for the cervix.⠀⠀⠀⠀⠀⠀⠀⠀
⠀If you can reach the cervix at just your first knuckle, your cervix is low. If you can reach it at the second knuckle of your finger, your cervix is a normal height. If you cannot reach your cervix at all, you have a high cervix.⠀⠀
⠀⠀⠀⠀⠀⠀⠀You want a cup that’s big enough to accommodate your flow, but won’t sit too low in the vaginal canal that it becomes uncomfortable.⠀⠀⠀⠀⠀⠀⠀
⠀⠀Armed with all this knowledge, you are now ready to choose your cup!
⠀⠀⠀⠀
We have an easy test to figure out your cervix height.⠀⠀⠀
⠀⠀⠀All you have to do is insert your finger into the vaginal opening and feel for the cervix. Your cervix, which is the lowest part of the uterus, may feel like the tip of your nose: firm but a little soft. You may also feel a small dip in the middle, which is the cervical opening.⠀⠀⠀⠀⠀⠀⠀⠀
⠀One important thing to remember is that your cervix changes position and texture throughout your cycle. Around ovulation or the middle of your cycle, the cervix becomes higher, softer, and harder to reach. During menstruation, the cervix is lower and firmer. Because this is when you’ll be wearing your menstrual cup, it’s best to check your cervix on or right before the first day of your period. (Pro tip - measure your cervix in the shower to avoid any mess!)⠀⠀⠀⠀⠀⠀⠀
⠀⠀Start with clean hands and trim nails and get into position. You may find it best to squat, or stand with one foot on the edge of the bathtub. Insert one or two fingers into the vagina and feel for the cervix.⠀⠀⠀⠀⠀⠀⠀⠀
⠀If you can reach the cervix at just your first knuckle, your cervix is low. If you can reach it at the second knuckle of your finger, your cervix is a normal height. If you cannot reach your cervix at all, you have a high cervix.⠀⠀
⠀⠀⠀⠀⠀⠀⠀You want a cup that’s big enough to accommodate your flow, but won’t sit too low in the vaginal canal that it becomes uncomfortable.⠀⠀⠀⠀⠀⠀⠀
⠀⠀Armed with all this knowledge, you are now ready to choose your cup!

The Comfort Cup is worn low at the base of the vagina and away from the cervix, which means that it should not interfere with an internal birth control device.
 However, please use caution when using any internal menstrual care product with an IUD, as there is the possibility that the IUD can be dislodged, depending on how recently your IUD was implanted. 
As with any gynecological concerns, please consult with your health care provider prior to using any kind of internal menstrual care product, including a menstrual cup. When using the Comfort cup, it is important to carefully follow the directions in our User Guide, paying close attention to inserting the Cup low in the vaginal canal and breaking the seal (suction) before removal.

First time using a menstrual cup?

 Is your menstrual cup not popping open? Often experiencing unexpected leaks? 
Well, that’s just common problems new cup users often experience – and that’s just fine, don’t worry. 
All you need to do is to make the cup completely open and you are good to go! However, if you’ve just started using a cup, this process may take you some time and few tries.
 What you need to do:
If you find your folds not working, then it’s time for some assistance. All you have to do is to reach up inside, and gently run your finger along the cup.
Once you find the rim of the menstrual cup, push the rim up – this will help it pop open. Or use the stem of your cup to slowly pull the cup down then push it back the cup back into place.
Grip and Twist
A firm grip and a gentle twist at the base of your cup will ensure to make your cup pop completely open. Holding it with loose grip may end up your cup losing its fold, which will only make things harder. Just maintain a firm grip until you reach the inside of your vagina. And once you’re cup completely inside, give it a twist, and wait for it to pop open while turning it into one full rotation.
Find the right fold that easy to open
Find the right fold that suit you. There are many different folds for your menstrual cup. Some folds would make your menstrual cup to open, and some would not.
 If you find your favorite fold uncomfortable and doesn’t open that easily, then try a different fold. Also, some women feel the “pop” of the cup, and some women don’t. 
The pop happens when a cup is completely open. And when a cup is open, a seal is formed. This will keep the cup in place and will be hard to remove until you break the seal.
If you’re one of those who can’t feel the pop, that’s not a problem! Just give its stem a sharp tug, and if it does a move a little a bit, or the cup doesn’t move at all – then congratulations. You just pop the cup fully open.

Make sure you are properly lubricated before inserting. Usually our menstrual fluids are enough to lubricate insertion but if you feel that this is not enough, you can use water-based lubricants to aid you. When inserting, always aim for your tailbone. Remember that the vaginal canal is not really in an upright position; rather, its bit slanted  going towards the butt. So your direction should be parallel to the floor and not going towards the ceiling.Relax. Being too nervous and anxious could cause your pelvic muscles to involuntarily contract which could make insertion even more challenging. Make sure your muscles are not tensed or clenched during insertion. Usual tell-tale signs of tenseness is teeth-clenching, creasing forehead, and shoulder stiffness. If you noticed all this sign and you are doing all those, then you are not relaxed. So try to loosen up. Slack you jaw, drop your shoulders, and a soften your facial expression.◦

Unlike tampons and pads, the blood doesn’t mix with the air. It is this combo that can make having your period literally a stink time.

Cups are pretty much odour free. Yay. If you do find your cup a bit smelly try changing it more regularly. 
Here are a few other tips to combat odour:
Dry your cup in indirect sunlight for a few hoursBoil your cup for three minutes (like you do at the end of each cycle)Soak your cup in a mix of lemon juice and water or a 1/2 & 1/2 white vinegar and water solution for an hour - then rinse throughly

Check your cup's position. Sometimes it leaks because the mouth of the cup is not directed under the cervix. 

If you place it too high, sometimes it gets lodged in the fornix (space between vaginal wall and cervix). 
If this is what happened, just lower it a little and make sure the cup covers all parts of the cervix. Also check if the cup is fully unfolded. If you can, reach for the rim instead of just checking the bottom of the cup. 
Oftentimes because the bottom is ok but the rim is still folded Leaking could also be caused by an overflowing cup. Maybe you filled the cup so he leaked. 
Although it is advertised that it can be worn for 8 hours or more, of course it still depends on your output and cup capacity. If you are a heavy bleeder with a small cup capacity, it will really fill easily. If your cervix sits inside the cup, the capacity of the cup also decreases because the cervix takes up its space.


..Be patient with yourself. Cups can take a while to get the hang of - but don’t give up! 

Yes, absolutely! We are actually launching smallest size really perfect for the new little ladies that just got their period it will be available around first quarter in 2021.  To help make using a period cup a little more fun and a little less scary.

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